Política de reembolso
The Auluna Promise
We believe jewelry is more than just an adornment; it is an extension of your emotion and story. We hope every Auluna piece resonates deeply with you.
However, if a piece doesn't quite touch your heart, rest assured. As a design brand rooted in Melbourne, we are here to provide a seamless, warm, and worry-free experience.
🛡️ The 90-Day Peace of Mind Promise
We want you to shop with absolute confidence and try your pieces in the comfort of your own home.
• Return Window: We accept returns within 90 days of receiving your order. To be eligible for a return, items must be in their original, unworn condition and in their original packaging.
• Refund Timeline: Once our Melbourne Studio receives and inspects your returned item, your refund will be processed back to your original payment method within 14 days.
📦 How do I make a return?
We keep it simple—no hassle, no complicated forms.
1. Initiate: Simply email your Order Number and a photo of the item to support@auluna.com to start your request.
2. Ship: Follow the instructions to send the item back to our Melbourne Service Centre.
- Within Australia: We offer FREE Returns (we cover the return shipping).
- International & EU Orders: Customers are responsible for return shipping costs unless the item is defective or incorrect. (For EU customers, your statutory 14-day right of withdrawal remains fully protected).
✨ The 2-Year Craftsmanship Warranty
Every Auluna piece embodies our confidence in our craftsmanship. We are proud to offer a 2-Year Warranty from the date of purchase.
What We Cover (Our Responsibility):
• Functional failure or breakage of clasps.
• Loose gemstone or pearl settings.
• Faulty links or chain craftsmanship.
Care & Wear (Not Covered):
•Jewelry holds memories, and time leaves its mark. The warranty does not cover: Tarnish or loss of luster due to exposure to chemicals (perfumes, lotions, etc.), oxidation caused by individual skin pH levels, natural wearing off of the plating layer, accidental damage, misuse, or normal wear and tear.
💬 Received a faulty or incorrect item?
We are deeply sorry for the inconvenience. This is on us, and we will prioritize resolving it for you.
• Simply email your Order Number and a photo to support@auluna.com.
• Our team will arrange a full refund or a free replacement for you immediately.
Need more help? Please feel free to reach out. We are always here for you.
AULUNA PTY LTD | ABN 22 674 660 621